OFFICIAL FAQ
Hotel Bel Ami - St-Germain-des-Prés
All the answers to your questions about Hotel Bel Ami Paris
Planning your stay in Saint-Germain-des-Prés or looking for information about Hotel Bel Ami? This official FAQ answers the most frequently asked questions about our rooms and suites, breakfast, the bar, the spa, hotel services, reservations, stay policies, and practical information to help you make the most of your visit in the heart of the Left Bank, just steps from renowned art galleries, iconic cafés, and some of Paris's most celebrated cultural landmarks.
Created by the Hotel Bel Ami team, this page is regularly updated to provide official, accurate, and reliable information. If you can't find the answer you're looking for, our team will be delighted to assist you before and throughout your stay.
Reception
Email: reception@hotel-bel-ami.com
Phone: +33 1 42 61 53 53
Toll-Free #: Not available
SMS: Not available
Dial 9 from your room
Reservation
Email: reservation@hotel-bel-ami.com
Phone: +33 1 42 61 53 53
Toll-Free #: Not available
SMS: Not available
Concierge
Email: concierge@hotel-bel-ami.com
Phone: +33 1 42 61 53 53
Toll-Free #: Not available
SMS: Not available
Events
Email: event.manager@hotel-bel-ami.com
Phone: +33 1 42 61 87 13
Toll-Free #: Not available
SMS: Not available
Housekeeping
Email: housekeeping@hotel-bel-ami.com
Phone: +33 1 42 61 53 53
Toll-Free #: Not available
SMS: Not available
Restaurant
Email: vincent.hamisultane@hotel-bel-ami.com
Phone: +33 1 42 61 53 53
Toll-Free #: Not available
SMS: Not available
Spa
Email: reception@hotel-bel-ami.com
Phone: +33 1 42 61 53 53
Toll-Free #: Not available
SMS: Not available
Executive have a shower or bathtub.
Deluxe have a shower and bathtub and shower or bathtub.
Suite have a shower or bathtub and shower and bathtub.
Studio Saint-Germain have a shower.
1-Bedroom Apartment have a shower.
Terrace Apartment have a shower.
Two bedroom apartment have a shower.
To make a specific room request:
If you have not booked yet: please indicate your request in the "comment" section when booking.
If you have already booked: please send an email to: reception@hotel-bel-ami.com with the following information:
• Full name
• Check-in date
• Request
• Reservation or accommodation number
• Phone number
• Email address
To make a specific room request:
If you have not booked yet: please indicate your request in the "comment" section when booking.
If you have already booked, please send an email to: reception@hotel-bel-ami.com with the following information:
Full name
Check-in date
Request
Reservation or accommodation number
Phone number
Email address
Executive rooms have 1 queen size bed(160x200cm) or 2 single beds(90x200cm)
Deluxe rooms have 1 king size bed(180x200cm) and 1 sofa bed(190x140cm) or 2 single beds(90x200cm)
Suite rooms have 1 king size bed(180x200cm) and 1 sofa bed(190x140cm) or 2 single beds(90x200cm)
Studio Saint-Germain rooms have 1 queen size bed(160x200cm)
1-Bedroom Apartment rooms have 1 queen size bed(160x200cm)
Terrace Apartment rooms have 1 king size bed(180x200cm)
Two bedroom apartment rooms have 2 queen size beds(160x200cm)
Bed guards for children are not available.
Mattresses:
• Mattress type: Latex, Memory foam.
• Mattress brand: Sealy Hotel Collection.
Pillows:
• Pillow type: Feather & down.
• Pillow brand: Kauffmann.
• hypoallergenic
(Room types for maximum 222 pax)
Classic : 5 rooms
• Surface: 16 to 16 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms, 1 bathroom with WC
• Equipment: TV
In room smoking is not allowed
Superior : 30 rooms
• Surface: 17 to 20 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms, 1 bathroom with WC
• Equipment: 1 queen size bed or 2 single beds , TV, a/c
In room smoking is not allowed
To view photos of the room, please click here
For more information, please click here
Executive: 45 rooms
• Surface: 21 to 23 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms, 1 bathrooms, 1 bathroom with WC, 1 WC
• Equipment: 1 queen size bed or 2 single beds , TV, a/c
In room smoking is not allowed
To view photos of the room, please click here
For more information, please click here
Deluxe: 12 rooms
• Surface: 26 to 33 m²
• Max occupancy per room: 3 adults and 0 children
• Composition: 1 bedrooms, 1 bathrooms, 1 WC
• Equipment: 1 king size bed and 1 sofa bed or 2 single beds , TV, a/c
In room smoking is not allowed
To view photos of the room, please click here
For more information, please click here
Suite: 5 rooms
• Surface: 33 to 44 m²
• Max occupancy per room: 3 adults and 0 children
• Composition: 1 bedrooms, 1 bathrooms, 1 living-room, 1 WC
• Equipment: 1 king size bed and 1 sofa bed or 2 single beds , TV, a/c
In room smoking is not allowed
To view photos of the room, please click here
For more information, please click here
Studio Saint-Germain: 1 rooms
• Surface: 34 to 34 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms, 1 bathrooms, 1 living-room, 1 WC
• Equipment: 1 queen size bed , TV, a/c
In room smoking is not allowed
To view photos of the room, please click here
For more information, please click here
1-Bedroom Apartment: 2 rooms
• Surface: 34 to 43 m²
• Max occupancy per room: 3 adults and 0 children
• Composition: 1 bedrooms, 1 bathrooms, 1 living-room, 1 WC
• Equipment: 1 queen size bed , TV, a/c
In room smoking is not allowed
To view photos of the room, please click here
For more information, please click here
Terrace Apartment: 1 rooms
• Surface: 35 to 35 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms, 1 bathrooms, 1 living-room, 1 WC
• Equipment: 1 king size bed , TV, a/c
In room smoking is not allowed
To view photos of the room, please click here
For more information, please click here
Two bedroom apartment: 1 rooms
• Surface: 49 to 49 m²
• Max occupancy per room: 4 adults and 0 children
• Composition: 2 bedrooms, 1 bathrooms, 1 living-room, 1 WC
• Equipment: 2 queen size beds , TV, a/c
In room smoking is not allowed
To view photos of the room, please click here
For more information, please click here
To make a spa reservation, please send an email to: reception@hotel-bel-ami.com with the following information:
• Desired date
• Desired time
• Spa treatment
• Reservation or accommodation number
• Email address
• Phone number
• Available: from 07:00 to 22:00.
• Languages spoken: English, French, German, Italian, Romanian, Russian and Spanish.
• Services covered by the concierge: Activities, Babysitting, Beauty, Medical needs, Press, Private tours, Travel trip, Transportation, Ticketing, Sports, Spa, Shopping, Restaurant and Rentals.
• Clefs d'Or member: Yes.
• Classic
• Superior
• Executive
• Deluxe
• Suite
• Studio Saint-Germain
• 1-Bedroom Apartment
• Terrace Apartment
Not available for:
• Two bedroom apartment
To make a specific room request:
If you have not booked yet: please indicate your request in the "comment" section when booking.
If you have already booked, please send an email to: reception@hotel-bel-ami.com with the following information:
Full name
Check-in date
Request
Reservation or accommodation number
Phone number
Email address
• If you have booked directly with the hotel:
Please send an email to: reservation@hotel-bel-ami.com with the following information:
Requested modification
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address
• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.
Follow the steps below:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to modify the reservation.
Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation.
The hotel is not able to make any exceptions to these policies.
If a modification fee applies, we will let you know before processing your request.
To extend your stay:
Please send an email to: reservation@hotel-bel-ami.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Check-out date
Required check-in date
Required check out date
Full name
Reservation or accommodation number
Phone number
Email address
To add guest(s) to your booking:
Please send an email to: reservation@hotel-bel-ami.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Full name
Number of guests
Guest's age
Number of baby cots
Number of rooms
Email address
Phone number
If a modification fee applies, we will let you know before processing your request.
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number
Hair dryer, towels, bathrobe, bedroom slippers, soap, shower gel, shampoo, hair conditioner, shower cap and Comb
Upon request:
• For free:
Cotton swabs, toothbrush, toothpaste, shaving kit, Hygienic kit and Yoga mat
Not available:
Hairbrush, magnifying mirror, bidet, beach towels and pool towels
To confirm your reservation, please send an email to: reservation@hotel-bel-ami.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address
• If you have booked through an OTA (Booking, Expedia..):
You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.
• Reservation or accommodation number (if you have one)
• Email address
• Phone number
If you have not booked yet: please indicate your request in the "comment" section when booking
If you have already booked: please send an email to: reception@hotel-bel-ami.com with the following information:
• Full name
• Check-in date
• Request
• Reservation or accommodation number
• Phone number
• Email address
Cancellation policy depends on the rate you choose :
- Flexible Rate: Free cancellation up to 24 Hours before the arrival time.
- Prepaid Rate: Cannot be cancelled once booked.
In case of late cancellation or no-show, the full amount of the stay will be charged
To cancel your reservation, please send an email to: reservation@hotel-bel-ami.com with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address
• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.
To cancel a reservation:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to cancel the reservation.
Refunds will depend on the cancellation policy clearly stated at the time of booking and in the confirmation email.
Please kindly note the property is not able to make any exceptions to this policy.
• Phone number
• Email address
• Reservation number
• Flight/Train number
• Airport/Train station
• Date
• Number of guests
• Time
• Number of cases/luggage
- Star rating: 5 stars.
- Service category: Luxury.
More info here